How is the quote worked out?
By volume, access and hours — not by room count alone. The survey records cubic metres, awkward items, floor levels and parking, then the quote shows crew hours, vehicle, materials and any storage separately so you can see what each part costs.
Do I need to empty wardrobes and drawers?
Hanging clothes can stay put — they transfer to rails in the van. Drawers should be emptied of anything heavy or breakable, but soft contents such as linen and knitwear can usually travel in place if the unit is sound.
Is there anything you will not move?
Fuels, gas bottles, paint, aerosols, fireworks and anything corrosive stay with you. We also decline loaded firearms cabinets and live aquariums. Pets travel with their owners; we will happily plan the load around their crate going last.
What happens if my completion date slips?
Tell us as soon as you know. Where the diary allows we re-plan the same crew for the new date at no extra charge, and if you need storage in between, the load goes into sealed crates with its own inventory.
Will you take the empty boxes away?
Yes. Flatten them and we collect on a booked morning within ten days. Collection is included on part-pack and full-pack moves and carries a small flat fee on self-pack.
Can you disconnect appliances?
We disconnect and drain washing machines and dishwashers, and we isolate plumbed fridges where there is an accessible valve. Gas appliances and hard-wired cookers need a qualified engineer — we will flag that at survey so it is booked before the day.
How early do I need to book?
Two to three weeks is comfortable for a weekday load and four for a Friday or month-end. We keep a small number of short-notice slots each week for chains that complete unexpectedly, so it is always worth asking.